Refund policy

RETURNS & EXCHANGES

PLEASE NOTE - All items purchased on sale are non returnable.

If you change your mind about the product you have purchased, it can be returned for an exchange or a credit note.

Important information - please be aware that an item will only be accepted for exchange or a credit note under the following conditions:

  1. The item is unused, in brand new condition with the swing tag intact.
  2. The item was purchased at full price and not on sale.
  3. The item is returned within 14 days of the date on the receipt.

Should the conditions above be adhered to, please go to the Contact section of our website, include your name, order number and the product that you wish to exchange or receive a credit note.

  • All above conditions must be strictly adhered to in regards to returns and exchanges. 
  • Exchanges will not be accepted under any conditions if you fail to meet these requirements. 
  • Once the item/s have been received, they will undergo a quality review. Once cleared, you will either receive an exchange or credit note. 
  • Any returns sent without first contact with Loft, including sending a note stating reason for return and an acknowledgement from us that we will accept your product for exchange or credit note, will be refused and marked return to sender. 

How to exchange or receive a credit note for your product

  1. Make sure that you have read and understood all the above conditions.
  2. Go to the Contact Us section of the website, include your name, order number and the product names you wish to exchange.
  3. Once you have received an email back from our team with approval, please send back the item/s with a copy of the receipt or a note attached that includes the style/s you would like to swap over for. We will return the product to you at no further postage cost.

Return Address:

Loft Online
16 Warrain Avenue,
Rosebud, Victoria
Australia 3939

Important Information

  1. We do not refund initial shipping charges for goods returned. 
  2. Your own return postage costs are not refundable.

FAULTY ITEMS & DAMAGES: 

  • All items are thoroughly checked before sending, and are packaged with love and care. 
  • In the unlikely event that you receive an item that is damaged or faulty, please email us. The product will be replaced or a store credit will be provided.

Important information

  • Faulty and damaged items are subject to the same conditions as returns and exchanges. 
  • If you receive a package, which is visually damaged or opened, insist that this is noted with the carrier before signing for your order. 
  • Please follow the same steps indicated for Returns.
  • Your return postage cost to us will be refunded in this case only.