SHIPPING

COVID-19 UPDATES

Due to government restrictions with COVID-19, we may be put under rules or regulations to protect the safety and well being of our family and much-loved Loft community. As a result, we may be closed from time to time and we appreciate your understanding and patience during this testing time.

We will still be able to ship online orders out within our usual delivery times, however should there be any changes with this, we will get in touch with you as soon as possible to alert you to any delays with your order. The only foreseeable change would be if government restricts us from travel to the post office to deliver your parcels. Loft reserves the right to not be held responsible for any delays in your delivery due to our shipping carriers. 

The following outlines our shipping policies at Loft:

SHIPPING ONLY WITHIN AUSTRALIA

  • Deliveries are sent during normal business hours, generally the next business day between Monday and Friday
  • Purchases made on weekends and public holidays will be processed on the next business day, usually Monday
  • We will endeavour to process all orders within the aforementioned time frames, however there may be delays during busy sale periods or situations outside of our control, such as COVID-19
  • The overall dispatch time will be between 2-7 working days from when the payment has been made. Please note - this is not delivery time
  • Delivery times may vary and are outside of our control. We use Australia Post and Sendle, both of which provide tracking numbers which we will supply to you for traceability of your goods
  • We will arrange for delivery of your goods to your specified delivery address. Should you require a change to the address, it may be actioned if contact is made within the hour. Email help@loftonline.com.au
  • If delivery is not successful, the customer will be responsible to collect the parcel from the relevant postal service and will be responsible for any extra delivery charges, should they arise
  • Please note, we will be unable to cancel orders, change shipping methods or addresses, or change product during busy sale periods

DOMESTIC SHIPPING RATES

    • Small parcel shipping $12.20 
    • Medium parcel shipping $15.95 
    • Large parcel shipping $19.70 
    • Heavy parcel shipping $25.50 

We stand by our decision to charge shipping at the above rates. We will never overcharge you and will refund any difference upon taking your parcel to the post office. The refund will be processed via Shopify, Afterpay or Paypal dependent on how you paid for your order.

    FREE CLICK + COLLECT AND LOCAL DELIVERY

    • If you are a local to the Mornington Peninsula, you can arrange to collect your order, simply select 'Collect from Store - Dromana' at checkout under Shipping Methods, and you will be electing to pick up your purchase in-store with contract free collection.
    • If you are a Dromana, Rosebud or Rye local, we will deliver for free. Please select 'Collect from Store - Dromana' at checkout under Shipping Methods, and email us a copy of your order confirmation to hello@loftonline.com.au together with your delivery address
    • If you are outside of these suburbs, but still a Mornington Peninsula local, you may also contact us to enquire about free delivery. Email hello@loftonline.com.au to discuss and we will contact you regarding delivery