FAQ
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Please be aware, Australia Post are currently experiencing shipping delays during this time. For more information view our Shipping page.
HOLIDAY PERIOD UPDATES
Loft reserves the right to not be held responsible for any delays in your delivery due to our shipping carriers.
GENERAL SHIPPING UPDATES
Orders placed will generally be processed the following business day. Once your order is dispatched, you will receive a tracking number to trace your delivery. Due to Australia Post delays, we cannot estimate how long it will take for your order to arrive - and would rather not estimate. During busy sale or launch periods, there may be slight shipping delays. We will notify you of any delays as we get notified ourselves, when upon dropping your item/s at Australia Post.
HOW CAN I TRACK MY ITEM?
Once your order is dispatched, you will receive shipping confirmation, plus a tracking number for your order. Visit the Australia Post website to track your order here: https://auspost.com.au/mypost/track/
DO YOU OFFER RETURNS?
We hope you love your Loft purchase, however if you change your mind we offer 14 Day returns. You can find our full Returns Policy and instructions on our Terms & Conditions page.
HOW CAN I USE MY 10% SIGN UP PROMO CODE?
After adding all items to your cart, proceed to the checkout. You will then have the option to add your promo code to your order. Please be aware that only one promo code can be used per order. If you are having trouble applying your promo code, please contact our customer service at hello@loftonline.com.au
HOW CAN I CONTACT CUSTOMER SERVICE?
If you have any questions or would like to get in touch, you can contact our customer service, we will respond as soon as possible, within business hours. Email us at hello@loftonline.com.au or call us on (03) 5987 0519.
WHERE ARE YOU LOCATED?
Loft Lifestyle Store is located on the beautiful Mornington Peninsula in Victoria, Australia. You can find our store in the suburb of Dromana, literally footsteps to the beach. We are a family business focused on sustainable, ethical and predominantly Australian labels for women, children and men.
CAN I AMEND OR CANCEL MY ORDER ONCE IT IS PLACED?
Once you've completed your order, if you have any changes, we can facilitate this at any time before you receive your fulfilment email. If your order is click and collect you are able to cancel at any time prior to collection, just contact us at hello@loftonline.com.au
HOW MUCH DOES SHIPPING COST?
Loft shipping rates are based on our postal service of choice, Australia Post. We utilise the Australia Post Parcel Post service. On occasion, your goods may be shipped via our courier service, for large items only.
Our shipping rates start at $9.20 for small packages, $12.20 for standard packages, $15.95 for medium packages, $19.70 for large packages and $25.50 for heavy goods. The beach carts and beach umbrellas are our largest parcels and have a extra shipping of $30.00. You can easily calculate shipping in your cart. For more information view our Shipping page.
We do not offer express shipping as standard, please contact us via email at hello@loftonline.com.au at the conclusion of our order, or reply to your order confirmation email to upgrade to Express Shipping. We can quote you on a specific cost to upgrade your order based on your address.
DO YOU DELIVER OVERSEAS?
At this point in time, we do not deliver outside of Australia.
MY ORDER WAS CONFIRMED BUT I HAVE BEEN NOTIFIED THAT AN ITEM IS OUT OF STOCK. WHY IS THIS?
On the rare occasions an item may be damaged or missing and we will only find out when we go to pack your order. Although this does not happen often, we will contact you to arrange a refund or replacement item in these instances.
CAN I GET MY PURCHASE GIFT WRAPPED?
Yes. We offer a complimentary gift wrapping service for purchases over $50. For purchases under $50 we charge $4.95 per purchase.
You can select to have your purchases wrapped individually or as a bundled item in once package. Simply contact us via return email in reply to your order confirmation, and advise that you would like your order gift wrapped.
I HAVE PLACED AN ORDER FOR SOMEONE AS A GIFT, WILL THEY RECEIVE PROOF OF PURCHASE?
Yes, unless advised, all online orders will include a proof of purchase, making refund, exchange and warranty of the item easy for the recipient. Please contact us at hello@loftonline.com.au should you wish to advise us not to include this in the delivery.